Customer Support Center
How to change my name on the site?
You can change your name in Settings, then save the changes.
How to change my birth date on the site?
You can change your date of birth in Settings, then save the changes.
How to change my password?
You can change your password in Settings, then save the changes.
How to delete my profile?
You can delete your profile in Settings.
How can I unsubscribe from email notifications?
You can unsubscribe from mail notifications in Settings, then save the changes.
How to remove / change the profile picture?
To delete or change the profile picture, click on the picture, and then choose "Delete" or "Use as profile photo".
What is the principle of choosing "My matches?"
People in "My matches" are selected by identifying your psychological and social characteristics and comparing them with the characteristics of other members of the site, which allows you to choose the users with the most interesting personalities.
How to add someone to my favorites?
To add someone to your favourites, on the message page, point to "send a message" and select "Add to Favourites" or go to the profile. Under their photo is the button "Add to Favourites".
How to remove the user?
To remove the user, press "Delete" on the profile, or in messages move the cursor to "send a message" and select "Delete".
Why do I only get the template messages from users?
Users who are interested in you send greetings to get your attention and start conversation. After purchasing Premium you will be able to respond to them and the interlocuter will be able to write personal messages to you.
Can I skip some of the questions?
All of test questions are focused on exploring all the sides of your personality to help you find the most compatible matches. For this it is necessary to answer all of the questions.
Is it possible to continue the test later?
In order to find new people when you start using the site, you must answer all of the questions at once.
Can I change my answer to a question after finishing the test?
You can not change the answers to the questions after the test, so we advise you to complete it carefully if you want to find most suitable companions.
What are the benefits of Premium?
By purchasing Premium membership you get the opportunity to move from templates to real time chat with people you are interested in. You will also be able to browse the profiles, view all of the photos and read the messages attached to gifts.
How can you get the most out of Premium?
The site contains 4 Premium status options – a week, a month, 3 months and 6 months. Most couples who meet on Kismia, communicate on the website 1-2 months before meeting offline. Therefore, we recommend that you obtain Premium status for 1 or 3 months. This will give you a discount in comparison with renewing a weekly membership.
Who will be able write to me if I buy a Premium membership?
After purchasing the Premium status all of the users of the site will be able to write personal messages to you, regardless of whether they have a premium membership.
How can I pay to activate Premium?
To activate Premium, press on the Premium button on the top of the site and choose one of the membership periods - a week, a month, 3 months or 6 months. After choosing the period, choose a payment method (you will see all of the available methods for your country). After you choose a payment method, the full amount will be debited from your account and further instructions will be displayed. Premium will be activated automatically after payment.
How can I contact support?
You can use the form on the left, or write an e-mail to [email protected]
How can I disable automatic renewal of a Premium account?
You can disable automatic payment for Premium status in the Settings in the Premium account section.
What should I do if money is charged from my bank card without my permission?
When you pay for Premium account you accept automatic renewal of the Premium account, which is indicated in the payment form. You can disable automatic payment for Premium status in the Settings in the Premium account section.
What should I do if service is not provided after payment?
If service is not provided after payment or you have other problems with the website, please describe the problem and payment details in the form on the left (date, amount of money, payment method) or contact our support team via email at [email protected] The problem will be solved as soon as possible.
How can I find contacts of webmoney-seller?
George, [email protected]